Last updated: July 2026

At MarketMuse, we aim to process, dispatch, and deliver orders as quickly and reliably as possible. This Shipping Policy applies to purchases made through www.marketmuse.nl.

1. Shipping destinations

MarketMuse ships to the Netherlands and to selected European and international destinations.

The countries currently available for delivery will be displayed during checkout. If a country cannot be selected at checkout, we do not currently offer delivery to that destination.

Certain products may be subject to country-specific delivery or import restrictions.

2. Order processing

Orders for in-stock products are normally processed within 1–2 business days after payment has been confirmed.

Orders placed during weekends or Dutch public holidays will normally be processed on the next business day.

Processing time is separate from carrier delivery time. During sales, conventions, product launches, holidays, or periods of unusually high demand, processing may take longer. Customers will be informed if a significant delay is expected.

3. Estimated delivery times

After dispatch, the following estimated delivery times normally apply:

• Netherlands: 1–3 business days

• Other European Union destinations: 3–10 business days

• Destinations outside the European Union: 7–20 business days, where available

These periods are estimates rather than guaranteed delivery dates unless MarketMuse expressly confirms a fixed delivery date in writing.

The delivery estimate shown on the relevant product page, at checkout, or in the order confirmation takes priority where it differs from these general estimates.

4. Pre-orders

A product marked as a pre-order is not yet available for immediate dispatch.

The expected release or delivery period will be displayed on the product page. Release dates are estimates provided by manufacturers or distributors and may change.

MarketMuse will inform affected customers when it becomes aware of a significant pre-order delay. A changed manufacturer release date does not limit the customer’s mandatory statutory rights.

Where an order contains both in-stock and pre-order products, MarketMuse may:

• hold the order until every product is available; or

• send the products separately at no additional shipping charge.

The applicable arrangement will be stated during checkout, in the product information, or in the order confirmation.

5. Shipping charges

Shipping charges are calculated based on the destination, parcel dimensions, parcel weight, and selected delivery method.

The applicable shipping charge will be displayed during checkout before the customer places and pays for the order. No undisclosed mandatory shipping charge will be added after the order has been placed.

Any free-shipping promotion will apply only when the conditions stated with that promotion have been met.

6. Tracking information

When tracking is available, the customer will receive a shipping-confirmation email containing a tracking link or tracking number after dispatch.

Tracking information may take some time to become active after the shipping label has been created.

A tracking update showing that a parcel has been dispatched does not transfer the legal delivery risk to the customer.

7. Delivery responsibility and risk

MarketMuse remains responsible for the parcel until it has been received by the customer or by a person designated by the customer.

This means that MarketMuse—not the customer—is responsible for contacting the shipping carrier and investigating a parcel that is lost or damaged before delivery.

An exception may apply when the customer independently appoints a carrier that was not offered by MarketMuse. In that situation, responsibility may transfer when the parcel is handed to that carrier, to the extent permitted by applicable law.

8. Delivery delays

Carrier delivery times may be affected by public holidays, severe weather, customs processing, transport disruption, peak-season demand, incorrect address information, or other exceptional circumstances.

If an order is not delivered within the agreed delivery period, the customer should contact MarketMuse and provide a reasonable additional period for delivery, unless:

• MarketMuse has refused to deliver;

• delivery by the agreed date was essential and this was communicated before purchase; or

• applicable law permits immediate cancellation.

If MarketMuse does not deliver within the applicable additional period, the customer may cancel the affected purchase and receive reimbursement in accordance with applicable law.

Where no delivery period has been agreed, delivery will take place within the statutory period of 30 days unless the customer expressly agrees to a longer period, such as for a clearly identified pre-order.

9. Lost parcels

Customers should contact MarketMuse when tracking has stopped updating or when a parcel has not arrived within the indicated delivery period.

MarketMuse will investigate the shipment with the carrier. Customers are not required to resolve a lost-parcel claim directly with the carrier.

Where the carrier cannot demonstrate proper delivery, MarketMuse will provide an appropriate remedy, which may include replacement or reimbursement, subject to availability and applicable law.

10. Damaged parcels and products

Customers are requested to inspect their parcel shortly after delivery.

If a parcel or product arrives damaged, please contact MarketMuse as soon as reasonably possible and provide:

• the order number;

• a description of the damage;

• photographs of the outer parcel;

• photographs of the shipping label;

• photographs of the internal packaging; and

• photographs of the damaged product.

Please retain the product and all packaging while the matter is being investigated.

A request to report damage promptly does not remove or restrict the customer’s statutory guarantee or other mandatory legal rights.

Where a product was damaged before delivery or does not conform to the order, MarketMuse will provide an appropriate remedy in accordance with applicable law. The customer will not be charged necessary return-shipping costs for a valid defective, damaged, or incorrect-product claim.

11. Incorrect or incomplete addresses

Customers must check that their delivery information is complete and correct before placing an order.

Please contact MarketMuse immediately after ordering if an address needs to be corrected. MarketMuse cannot guarantee that an address can be changed after processing or dispatch has begun.

Where a parcel is returned solely because the customer provided an incorrect or incomplete address, MarketMuse may charge the reasonable and actual cost of sending it again.

This clause does not apply where the delivery problem was caused by MarketMuse or its carrier.

12. Refused, unclaimed, or returned parcels

A parcel may be returned to MarketMuse when it is refused, not collected from a collection point, or cannot be delivered using the information supplied by the customer.

After receiving the returned parcel, MarketMuse will contact the customer regarding redelivery or cancellation.

Where permitted by law, reasonable and demonstrable costs directly caused by the customer’s refusal or failure to collect the parcel may be deducted from a refund. No deduction will be made where the return resulted from a fault by MarketMuse or the carrier, or where such a deduction would conflict with the customer’s statutory rights.

Simply refusing or failing to collect a parcel may not, by itself, constitute a valid exercise of the statutory right of withdrawal. Customers wishing to withdraw should use the withdrawal function or contact MarketMuse clearly stating their decision.

13. International deliveries outside the European Union

Orders delivered outside the European Union may be subject to import duties, local taxes, customs charges, or carrier handling fees.

Unless expressly stated during checkout, these charges are not included in the product price or MarketMuse shipping charge and may be payable by the recipient.

Customers are responsible for checking whether a product may legally be imported into their destination country. This does not limit MarketMuse’s responsibility to provide accurate product and delivery information or its other mandatory obligations.

No customs duties normally apply to deliveries between EU member states, although local VAT rules may apply.

14. Split shipments

MarketMuse may send an order in more than one parcel when products are stored separately or become available at different times.

The customer may receive separate tracking details for each parcel. The customer will not be charged additional shipping fees for a split shipment unless this was expressly agreed before the order was placed.

The statutory withdrawal period for an order delivered in multiple parcels generally begins after the final parcel or product has been received.

15. Event or collection-point pickup

Where event pickup or another collection option is offered, the available location, date, collection period, and identification requirements will be shown during checkout or confirmed by email.

The customer should contact MarketMuse if they cannot collect the order within the agreed period. Orders that remain uncollected will be handled in accordance with the information supplied when the collection option was selected and applicable consumer law.

16. Returns and withdrawal

Shipping-related returns are also governed by the MarketMuse Refund and Returns Policy.

When a consumer validly withdraws from the complete order within the statutory withdrawal period, MarketMuse will refund the product price and the cost of the least expensive standard delivery method offered for that order.

Extra costs resulting from the customer choosing a more expensive delivery method do not have to be refunded.

The customer is responsible for direct return-shipping costs for a change-of-mind return when this was disclosed before purchase. MarketMuse bears the necessary return costs when a product is defective, damaged before delivery, or incorrect.

17. Contact

For questions or problems concerning delivery, contact:

Email: Support@marketmuse.nl
Contact form: Available through www.marketmuse.nl/pages/contact

Please include the order number when contacting customer service.